Contact Kulzer Australia & New Zealand
Data protection notice
General
Data protection is an extremely important topic for Kulzer. We thus collect, process and use your personal data solely in accordance with legal provisions while respecting the appropriate technical and organizational data security measures.
This Privacy Policy describes the ways in which information about individual persons may be collected, used, disclosed, transferred and stored by Kulzer. The Privacy Policy applies to any interaction with Kulzer, including but not limited to Kulzer’s website and webshop, newsletter sign-up or the distribution of Kulzer products and services including software (“Services”).
What is personal data?
Personal data refers to details of personal or material circumstances of a particular or identifiable natural person. These include without being thereto your civil name, your mailing address, your telephone number or your date of birth.
Data controller and Data Protection Officer (DPO)
Data Controller of your personal data is
Kulzer GmbH
Leipziger Straße 2, 63450 Hanau
Germany
Our Data Protection Officer will be happy to answer any questions you may have regarding these matters:
Michael Adenau
Leipziger Straße 2, 63450 Hanau
Germany
Personal data Kulzer collects
When using Kulzer’s websites in general no personal data is collected, processed or used, unless represented otherwise in the following sections.
Prior to processing your personal data by Kulzer, you will be informed on the facts if and which personal data Kulzer collects. Furthermore you will be informed about this Privacy Policy and it will be stated whether the submission of your personal data is voluntary or necessary (eg. fulfilling a contract or receiving news).
Your personal data is collected in one or several of below cases:
- Use of our websites (IP-Address, Cookies)
- Use of social media
- Newsletter Sign-up (online and offline)
- Contacting us via our contact form, e-mail, telephone, facsimile, letter or personally
- Registering for our Services
- Entering into an agreement with Kulzer
Use of your personal data
Depending on the Services you make use of, different categories of personal data will be collected and used as follows:
Newsletter
On our website, you can subscribe to our newsletter that covers various subjects. We use the so-called double-opt-in procedure for registration. You will receive confirmation by e-mail at the e-mail address that you indicated upon registering, requesting that you confirm that you wish to receive the Newsletter. If you do not confirm within 100 days, your login will be automatically deleted. If you confirm your wish after receiving the Newsletter, we will store your e-mail addresses and other personal registration data until you unsubscribe from the Newsletter and request its deletion. The sole purpose of storage is to be able to send you the newsletter. Further detailed personal data obtained at registration is used for personalizing the Newsletter. Upon cancellation, this data is also completely blocked and not used further. You may withdraw your consent for the transmission of the newsletter at any time by clicking on the unsubscribe link contained in every Newsletter.
With the consent for tracking in our newsletters (so-called tracking permission), we can draw conclusions about the individual usage behaviour of our newsletter subscribers. The tracking permission can be withdrawn separately, i.e. without withdrawing the consent for the subscription of the newsletter itself. Without a tracking permission we cannot draw any conclusions about the usage behaviour of individual subscribers.
Contact
We also collect personal data when you notify us, for example when you contact us. We use and store this personal data exclusively for responding to your requests, for example for forwarding to the relevant internal department and communicating with you.
Communication of such personal data is made on an expressly voluntary basis and with your consent. We will use solely the communications channels you agreed on contacting you to answer your request.
Marketing and Registering for Services
If you have given us your consent to receive marketing information or legislation allows us to contact you without your prior consent, we will use your personal data for sending you marketing material, eg. our newsletter.
Performance of Contracts
For performing contracts with you, we will use the personal data you provided us with. This personal data will be used to fulfil our contractual obligations as well as communicating with you to the extent necessary to perform the agreement.
Statistics
Kulzer keeps statistics about which areas of the site our users visit and which products the users prefer. This data does not contain personal data.
Transmission of data to third parties
The collected personal data will be processed by Kulzer and/or affiliated companies under control of Kulzer. In any event the level of data privacy required by the European data protection laws is ensured and maintained at all times. Data Processing by Kulzer may include the transfer of personal data to a third-party including a third party based in a country where the EU GDPR may not apply as the case may be. Such third parties are service providers, suppliers and resellers appointed by Kulzer. In any such appointments Kulzer implemented all safeguards and provisions necessary to ensure the required level of data protection. Your personal data will apart from the above mentioned situations not be sold, shared or otherwise distributed to third parties without your consent, except where Kulzer is required to do so because of an applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary in support of any criminal or other legal investigation or proceeding here or abroad.
Deletion of your personal data
Kulzer will delete your personal data in the event Kulzer no longer needs to process them in relation to one or more of the purposes set out above, or you explicitly withdraw your consent insofar data processed relied on such consent. You can withdraw your consent at any time, effective as of the date of withdrawal. Data processing legitimized by consent prior to withdrawal remains unaffected by the withdrawal.
Security
We have implemented technical and organizational measures to keep your personal data safe from unauthorized access, loss or alteration. We ensure that our internal procedures meet our high IT and data security policy standards. Accordingly, we strive to protect the quality and integrity of your personal data.
All employees engaged in activities with personal data comply to procedures ensuring confidentiality, integrity and availability of all personal data.
Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that facilitate analysis of your use of the website. As a rule, the information concerning your use of this website produced by the cookie is transmitted to and stored on a Google server in the USA. However, as a result of IP anonymization on this website, your IP address is shortened by Google within Member States of the European Union or in other Contracting States to the Agreement on the European Economic Area. The complete IP address shall only be communicated to a Google Server in the USA and shortened in exceptional cases.
Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on the website activities and for enhancing the use of the website and the use of the services related to internet use for the website operator. The IP address transmitted by your browser as part of the Google Analytics process will not be merged with other Google data.
You can prevent cookies from being stored by selecting the appropriate settings on your browser. However, please note that if you do so, you may not be able to use all the functions of this website. You may also prevent Google from processing this data generated by the cookie and on your usage of the website (incl. your IP address) by downloading and installing the browser plugin through the following Link: https://tools.google.com/dlpage/gaoptout?hl=en
We refer in particular to the fact that Google Analytics extended the“gat._anonymizeIp();” code in order to provide for the anonymised collection of IP addresses, or so-called “IP-Masking”.
You may avoid Google Analytics collection by clicking on the following link. An opt-out-cookie is set that blocks future collection of your data when visiting this website: Google Analytics deactivate.
Google Analytics are also used on this website for evaluating data from AdWords and the double-click cookie for statistical purposes. Should you not wish to do so, you may deactivate it on the Ads Preferences Manager https://support.google.com/ads/answer/2662922?hl=.
Google Maps
This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) GDPR.
Further information about handling user data, can be found in the data protection declaration of Google at https://policies.google.com/privacy?hl=en-US
Hotjar
This site uses the Hotjar behavior analytics software to gain a better understanding of how the website users interact with the website and to identify issues that visitors are running into when browsing the website. Mouse movements and click actions of selected anonymized website sessions are recorded in video format. If session recordings include visits of pages with data entry forms, these form fields are greyed out in the recordings, so that no entered data can bee seen or stored. The recordings are completely anonymized.
Use of social media plugins and services by third party providers
The following social media plugins are currently used on this website: Facebook, Google+. We use the so-called 2-click solution for them. First, when you visit our site, in principle, basically no personal data is transmitted to the providers of the plugins. You recognize the plugin provider by the marking on the shaded boxes by using the first letter. Data that may be personally correlated is only transmitted when you click on one of the plugins. By activating the plugins, data is automatically transmitted to the relevant plugin provider (by US providers in the USA) and stored. We have no influence on the data collected or data processing operations, nor do we know the full scope of the data collection, its purpose or time limits for storage. If the plugin provider collects data by using cookies, you can take the precaution of deleting all cookies by clicking on the shaded boxes in the security settings on your browser.
When you activate a plugin with the 2-click solution, the plugin provider receives the information that you have called up the corresponding page of our online offer. We do not know what additional data is collected from the plugin provider. According to the plugin provider in Germany, in the case of Facebook, only an anonymized IP is collected.
Additional videos are found on the website of third party provider YouTube stored on http://www.YouTube.com that can be played directly from our website. They are all linked in “extended data protection mode”, i.e. no data concerning you as a YouTube user is transmitted when you do not play the videos. Data is only transferred when you play the videos.
Data is collected by plugins or third party suppliers regardless of whether or not you have an account and/or are logged in. If you are logged in, this data is directly related to your account. When you activate the button using the 2-click solution and, for example, link to the page, the plugin provider also stores this information in your user account and publicly discloses this to your contact. Data collection begins for third party provider YouTube when you play the video. If you do not want your profile to be associated with the plugin or third party supplier, you must log out prior to activating the button.
The plugin provider stores this data as a user profile and generally uses it for advertising purposes, market research and/or the needs-based design of its website. Such an evaluation is conducted in particular (also for users that are not logged in) for displaying appropriate publicity and informing other social network users of your activities on our website. You have a right to object to the creation of this user profile, which you may exercise with regard to the plugin provider. Further information on the purpose and scope of the data collection and its processing by the plugin provider can be obtained in the following data privacy statements disclosed by the providers. They also contain information on your rights and settings options for protecting your privacy:
Facebook Inc., 1601 Willow Road, Menlo Park, California 94025, USA; http://www.facebook.com/policy.php ; for further information on data collection: http://www.facebook.com/help/186325668085084.
Google Inc., 1600 Amphitheater Parkway, Mountain View, California 94043, USA; https://www.google.com/intl/en/policies/privacy/ .
Youtube LLC, 901 Cherry Ave., San Bruno, California 94066, USA, https://www.google.com/policies/privacy
Cookies
Likewise, we use cookies for the purpose of enhancing our web content. Cookies are text information files that are stored on the web browser of your computer when you open one of our websites. We use this cookie technology to customize our websites according to preferred fields of interest and local settings. Should you wish to block the use of cookies, you may refuse cookies in your browser. For detailed operating instructions, refer to the manual issued by the manufacturer of your browser.
Your rights
If personal data is collected by Kulzer, Kulzer shall, to the extent permitted by law, guarantee your rights to information, rectification, deletion, limitation of processing and objection to processing. Also, the right to transfer the personal data to another data processor is granted. Upon request, Kulzer will provide you with a confirmation of the processing of personal information, as well as your rights. Furthermore, you may receive one (1) free copy of your personal data processed by Kulzer.
If you want us to update, amend or delete the personal data that we have recorded about you, or if you have any questions concerning Kulzer’s Privacy Policy, or if you wish to appeal against the processing of your personal data you may contact us.
Furthermore, you have the right to lodge a complaint to our DPO or your local data protection authority within your jurisdiction.
We reserve the right to amend this data privacy policy at any time in full compliance with the applicable rules on data protection.